Knitted Doll 'Penguin'

Return & Refund Policy

Thanks for shopping at Fleurieu Handmade.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

DELIVERY LOCATIONS

Fleurieu Handmade delivers in both Australia & World wide.

If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If another carrier option, they may or may not enable PO Box delivery.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.

Delivery is between Monday and Friday unless the delivery company for some reason choose to deliver on a weekend..

TRACKING ORDERS

Orders delivered within Australia automatically have tracking. If your order has not arrived please contact our customer service department for assistance of tracking at Fleurieuhandmade@gmail.com.

International orders are sent with Standard Airmail service. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

DELIVERY TIMES

Orders are usually dispatched within 5 business days on all ready-made stock– We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location for Australian orders it is 3-7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

• Free delivery (Australia wide) for orders over $100
• Orders under $100 are sent at a standard postage as calculated at checkout

ORDERS SENT OUTSIDE AUSTRALIA

• Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Fleurieu Handmade uses Standard Air Postage which includes tracking. If an alternative form of postage is required contact customer service to discuss options.
• If an international order is entitled to a GST refund. This will occur after payment and before order has been posted.
• You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Fleurieu Handmade accepts Visa or Mastercard.
• Free postage over $100 is for parcels sent to an Australian address only

• Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Fleurieu Handmade is not liable to pay such fees and is not responsible for the rejection of your parcel

REFUNDS AND RETURNS

Only items purchased on the Fleurieu Handmade website can be returned to fleurieuhandmade.com for refund or exchange. The returned item must be unopened and in its original condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered online contact Fleurieu Handmade immediately to discuss replacement of goods.